{"id":6086,"date":"2020-11-17T14:57:06","date_gmt":"2020-11-17T14:57:06","guid":{"rendered":"http:\/\/localhost:8080\/uncategorized\/modern-contact-center-characteristics\/"},"modified":"2025-12-30T14:19:21","modified_gmt":"2025-12-30T14:19:21","slug":"modern-contact-center-characteristics","status":"publish","type":"post","link":"https:\/\/velvetech.com\/blog\/modern-contact-center-characteristics\/","title":{"rendered":"Top 6 Characteristics of the Modern Contact Center"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>What\u2019s a calling card of a modern contact center? Take a look at the top common characteristics that drive the growth of many companies.<\/p>\n","protected":false},"author":9,"featured_media":14581,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-6086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"jetpack_featured_media_url":"https:\/\/velvetech.com\/wp-content\/uploads\/2020\/11\/top-6-characteristics-of-the-modern-contact-center-fb-1.jpg","_links":{"self":[{"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/posts\/6086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/comments?post=6086"}],"version-history":[{"count":5,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/posts\/6086\/revisions"}],"predecessor-version":[{"id":14582,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/posts\/6086\/revisions\/14582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/media\/14581"}],"wp:attachment":[{"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/media?parent=6086"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/categories?post=6086"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/velvetech.com\/wp-json\/wp\/v2\/tags?post=6086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}