Customer satisfaction is very important to us and we aim to achieve this by:
- giving our customers the best possible service and advice
- treating customers in a proper, fair, impartial and courteous manner
- aiming to ensure that rights to equal treatment set out by equality legislation are upheld in the delivery of our services
- aiming, where possible, to meet any special need our customers may have
Customer satisfaction is very important to us and we aim to achieve this by following the targets/objectives of the Quality Customer Service Guiding Principles as set out in our Customer Action Plan.