Customer Data Technology Stack for Executive Search Firm

20/20 Foresight is the leading executive search agency that has recently made it to Forbes’ list of “America’s Best Executive Recruiting Firms 2022”. The company has been serving the real estate, finance, and manufacturing & service industries for over 25 years on a global scale.

The Case

To connect top candidates with leading companies, 20/20 Foresight employees had to process literally millions of records. The company’s management was looking for a solution that could help its employees to process data faster. This way, the firm’s growth wouldn’t depend solely on the headcount.

Challenge

Velvetech had to build a solution that would help the company to process, cleanse, and enrich customer data within shorter time frames. Such a customer data technology stack would free 20/20 Foresight’s resources by taking care of rudimentary data management tasks, saving the company’s operating costs.

Keeping our database up-to-date was a perfect task to augment with a robotic solution: repetitive and remedial. And we don’t need to hire more staff too.

Robert D. Peck

Managing Director, 20/20 Foresight

Process

Velvetech implemented the customer data technology stack to facilitate data processing and cleansing at scale. The solution completely automates data handling and hooks with the company’s CRM to keep the records up-to-date at all times.

One of the top priorities on the project for 20/20 Foresight was to make sure customer data remains secure. To address this challenge and to prevent unauthorized access to the company’s mission-critical tool, Velvetech implemented a username & password authentication.

In addition, we implemented email notifications with performance updates and error logs. This feature makes it easy for 20/20 Foresight to keep tabs on the solution’s performance.

Outcome

20/20 Foresight has been able to drastically decrease its operating costs now that its employees spend less time processing data. Instead, they engage in more conversations, where the human factor is key. And there’s a lot of talking to do. In mere weeks, the company’s database has grown by 20%.

The solution has dramatically reduced manual requirements and improved operational scalability. With a vested interest in product efficacy, Velvetech strove to understand business needs and readily proposed valuable, experienced ideas. Organized project management enabled a cooperative partnership.

Robert D. Peck

Managing Director, 20/20 Foresight

What’s Next

Velvetech and 20/20 Foresight discuss possible enhancements to the solution that would make it even simpler to place C-level and executive-level positions at real estate investment companies.