Ever since the Internet and the World Wide Web burst into our lives, businesses have been on the hunt for ways to leverage these technologies to their utmost potential. Company websites were quickly developed, web-based software was acquired, and the online presence of many organizations gradually expanded.

Yet, just like with any innovation, there were also skeptics who thought that it was only a matter of time before the Internet would fade away and things go back to the way they were. Looking back, we can see how that assumption was faulty.